Terms of Service

1. Acceptance of terms

Betterself is operated by Betterself Technologies Pty Ltd (ABN 35 696 928 097), a company registered in Western Australia. By accessing or using Betterself, you agree to be bound by these Terms of Service and our Privacy Policy. Betterself is intended for use by Australian residents aged 18 years or older. If you are under 18, please do not use this service.

These Terms govern your use of both the Betterself website (mybetterself.com.au) and the Betterself app. They supersede and replace any prior version, including the separate Terms of Use previously published on the website.

2. Purpose of service

Betterself is a financial wellbeing companion designed to help users build awareness and control around gambling spend. It is not a regulated financial service, a medical device, a clinical counselling service, or a replacement for professional support.

Information provided in the app, including spending statistics, streaks, AI coach responses, and educational content, is factual information only. It is not financial advice, personal advice, or general advice within the meaning of the Corporations Act 2001 (Cth) and has not been prepared having regard to your objectives, financial situation, or needs. You should consider whether the information is appropriate for you and, if necessary, seek independent professional advice before making any financial decision.

Betterself supports people experiencing gambling-related financial stress. If you are in crisis or need professional support, contact Gambling Help Online on 1800 858 858 (free, 24/7) or Lifeline on 13 11 14. These resources are also available inside the app from every screen and remain free to all users at all times.

3. Account and user responsibilities

You are responsible for:

• Maintaining the security and confidentiality of your account
• All activity that occurs under your account
• Ensuring the accuracy of information you provide
• Not using the platform to access data belonging to other users
• Not attempting to circumvent security controls or rate limits

4. Statements and transaction data

Betterself does not connect to your bank at launch. You may upload a PDF or statement for on-device processing, or enter transactions yourself. Only the gambling transactions you review are sent to Betterself; the original statement is not uploaded or retained by us.

5. Data and privacy

Your personal data is collected and used in accordance with our Privacy Policy. You may export your data or delete your account at any time from the Settings page. We do not sell or share your personal information with third parties for marketing purposes.

6. Subscriptions and pricing

The core app is free. Premium features are an optional paid subscription, during the open beta period and after it.

6.1 What is free, and stays free. The harm-reduction core of Betterself is available to every user at no cost, permanently: bank-statement and manual spend tracking, money rules and limits, the weekly check-in, streaks, lessons, progress tracking, and crisis resources including helpline details. Subscribing to Premium does not unlock any of these, and we will not move any of them behind payment later.

6.2 What Premium is. Premium is the AI companion, higher usage limits, and guidance generated from your own data in place of guidance we have written in advance. As at the date of these Terms that means: the AI companion, which every account can try for a preview of ten messages in total and which Premium continues at up to fifty messages a day; lesson reflections, progress insights and weekly check-in responses written for your own answers and figures rather than pre-written; and a pattern view built from your own recorded transactions — the days of the week your deposits cluster on, deposits that follow a payout or, if you have told us when your pay lands, a pay day, a rising frequency of deposits, and a rising deposit size — which every account is told exists and Premium shows in full, and which describes what you recorded rather than predicting or diagnosing anything. Crisis resources, including helpline details, are shown to every user regardless of tier, including in place of a companion reply once the preview is used. Current limits are shown in the app, and clause 6.9 applies to any change that reduces what a paid subscription provides.

6.3 What Premium costs. A$11.99 per month or A$79.00 per year, in Australian dollars and inclusive of GST. Payments are processed by Stripe; we do not receive or store your card details.

6.4 Launch rate. Subscriptions started on or before the date shown on the Premium screen are charged A$5.00 per month. That price continues for as long as the subscription runs without interruption, including after the launch period ends. If you cancel and subscribe again later, the rate then current applies. Subscriptions started after that date are charged the standard price in clause 6.3. We may extend the launch period; if we do, we will update the Premium screen and tell existing subscribers before the change takes effect. We will not end the launch period earlier than the date shown.

6.5 Automatic renewal. A Premium subscription renews automatically at the end of each billing period — monthly or annually, as chosen — and the payment method on file is charged each time. This continues until you cancel. You can cancel at any time from Settings.

6.6 Cancelling. Cancel at any time from Settings → Subscription, which opens the billing page Stripe hosts for your subscription, with no notice period and no cancellation fee. Cancelling keeps every record in your account. Your subscription does not end immediately: access to Premium continues until the end of the period you have already paid for, and you are not charged again. Access may continue for a short period beyond that while we confirm the final payment status.

6.7 If a payment fails. We do not remove Premium the first time a card is declined. Our payment processor re-attempts the payment over approximately two weeks, and your access continues throughout. If no attempt succeeds, the subscription ends and Premium access ends on the last day you had paid for. You will not be charged for a period you did not pay for.

6.8 Refunds. Your rights under the Australian Consumer Law are not affected by anything in this section and cannot be excluded. Where a consumer guarantee applies you may be entitled to a repair, replacement or refund regardless of the rest of this clause. In addition to those rights, we will refund your most recent payment in full, without asking for a reason, if you contact us within 14 days of that payment. Beyond that we do not refund the unused part of a period you have already paid for, except where the law requires it or where we decide to in cases of financial hardship.

6.9 Price changes. We will give you at least 30 days notice by email before changing the price of an existing subscription, and you may cancel before the change takes effect. A new price never applies to a period you have already paid for: it applies from your first renewal after the notice period. Subscriptions on the launch rate in clause 6.4 are not affected while they continue without interruption.

6.10 Deleting your account. Deleting your account is separate from cancelling a subscription. Deletion starts the 24-hour grace window described in the Privacy Policy; if you restore your account inside that window, your subscription is untouched. When the deletion completes, any active subscription is cancelled at that moment and Premium access ends then rather than at the end of the paid period, because there is no longer an account for it to apply to. The unused part of that period is not refunded except as clause 6.8 provides.

6.11 Nothing in this section limits any non-excludable consumer guarantee under the Australian Consumer Law, including guarantees as to acceptable quality and fitness for purpose, which apply to digital goods and subscription software.

7. Intellectual property and licence

Betterself, its name, logo, design, software, source code, content, and underlying technology are owned by Betterself Technologies Pty Ltd or its licensors and are protected by Australian and international copyright, trade mark, and other intellectual property laws.

Your licence to use Betterself: subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the service for your own non-commercial use. You may not copy, modify, reverse-engineer, decompile, redistribute, resell, or create derivative works from any part of the service except as expressly permitted by law.

Your content: you retain ownership of any content you submit to Betterself, including check-in notes, goals, and messages to the AI coach. You grant Betterself a worldwide, royalty-free, non-exclusive licence to host, store, process, and display your content solely for the purpose of providing the service to you. This licence ends when you delete the content or close your account, except to the extent necessary to comply with our legal record-keeping obligations.

8. Break mode

The Break Mode feature restricts access to Betterself for a user-defined period. This is a voluntary, non-enforceable self-exclusion within the app only. It does not affect access to gambling platforms, banking services, or any external service. For enforceable self-exclusion from Australian gambling operators, visit BetStop (betstop.gov.au).

9. Prohibited uses

You agree not to use Betterself to:

• Access, attempt to access, or interfere with any other user's account or data
• Circumvent or attempt to circumvent any security control, rate limit, or technical measure
• Submit false or misleading information, including false identity information
• Use the service to engage in any unlawful activity or to facilitate harm to others
• Scrape, harvest, or extract data from the service except via the in-app export function
• Reverse-engineer, decompile, or disassemble the service except where this right cannot be excluded by law
• Use the service in any way that could damage, disable, overburden, or impair our systems or networks

10. Termination and suspension

By you: you may close your account at any time, for any reason, from Settings → Delete my account. No questions asked. The process is described in our Privacy Policy at §6.

By us: we may suspend or terminate your account, with reasonable notice where practicable, if you materially breach these Terms (including the prohibited uses above), if continued provision of the service to you would expose Betterself to legal or regulatory risk, or if required by law. Where the breach is non-serious and able to be remedied, we will give you at least 14 days' notice and a reasonable opportunity to fix the issue before suspending or terminating.

Immediate termination: we may suspend or terminate immediately, without prior notice, if your conduct poses a security risk to the service or to other users, if we are required to do so by law or regulator, or if you engage in conduct that is illegal, fraudulent, or threatening.

On termination, your right to access the service ends. Data handling on termination is governed by our Privacy Policy.

11. Limitation of liability

Consumer guarantees preserved: nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law. This includes, where it applies, the right to a refund, repair, or replacement for a major failure.

Subject to the above, Betterself is provided "as is" and "as available" without warranties of any kind beyond those that cannot be excluded by law. We do not warrant that the service will be uninterrupted, error-free, or that transaction classifications, spending statistics, or AI coach responses will be perfectly accurate.

To the maximum extent permitted by law, Betterself is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from or in connection with your use of the service. Where our liability cannot be excluded but can be limited, our aggregate liability for all claims relating to the service is limited, at our option, to (a) re-supplying the service or (b) the greater of A$50 and the amount you have paid to Betterself in the twelve months preceding the event giving rise to the claim.

Acknowledgement of vulnerability: Betterself is designed for users who may be experiencing financial stress related to gambling. While we take reasonable steps to provide a supportive, non-judgemental service, the app is not a substitute for crisis support, financial counselling, or clinical care. If you are in crisis, please use the resources listed in §2 and on every screen of the app.

12. Force majeure

Betterself is not liable for any failure or delay in performance caused by events beyond our reasonable control. This includes outages or failures of third-party services we rely on (such as MongoDB Atlas, Anthropic, Resend, Stripe, Sentry, or our hosting provider), telecommunications failures, internet outages, cyber-attacks, government action, natural disasters, pandemics, and industrial action. Where a force majeure event materially affects your ability to use the service, we will use reasonable efforts to restore service as soon as practicable.

13. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

14. Dispute resolution

If you have a concern about the service, please contact us first at support@mybetterself.com.au. We aim to acknowledge complaints within 2 business days and respond substantively within 14 days.

If we are unable to resolve a dispute through direct contact, both parties agree to attempt to resolve the matter through mediation under the Resolution Institute Mediation Rules before commencing any court proceedings. Mediation may take place by phone or video call, or in person in Perth, Western Australia if you prefer. Each party bears its own costs of mediation.

The mediation step does not apply to, and nothing in this section prevents: (a) either party seeking urgent interlocutory or injunctive relief from a court; (b) you bringing a claim in a small claims or minor case procedure of a court or tribunal in your State or Territory; or (c) you making a complaint to a consumer protection agency, the ACCC, or the Office of the Australian Information Commissioner.

15. Governing law

These Terms are governed by the laws of Western Australia, Australia. Subject to §14 (Dispute resolution), the parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

16. Changes to terms

We may update these Terms from time to time — for example when the service or the law changes, or to make them clearer. We will give you reasonable notice of material changes by email and by a notice in the app before the new version takes effect. For changes that reduce your rights, we will give at least 7 days' prior notice. A change to the price of an existing subscription is dealt with in clause 6.9 and always carries at least 30 days' notice.

If you do not agree to a change, you may close your account at any time before it takes effect (§10), and cancel any subscription with no cancellation fee (clause 6.6). Continued use of Betterself after the effective date constitutes acceptance of the updated Terms.

17. Contact

For questions about these terms, contact us at support@mybetterself.com.au