Terms of Use

Last updated: 23 April 2026

These terms set out the rules for using BetterSelf. They are a legal agreement between you and BetterSelf (ABN 35 696 928 097), but we’ve done our best to keep them short and in plain English. By creating an account or joining the waitlist, you agree to the terms below.

1. Eligibility

To use BetterSelf you must:

• Be 18 years of age or older
• Be an Australian resident with an Australian bank account
• Have the legal capacity to enter into a binding agreement

If you don’t meet all three, please do not create an account. We may close accounts that don’t meet eligibility.

2. Your account

• You’re responsible for keeping your login details secure and for anything done under your account.
• Please use accurate information when you sign up. If something changes (email, mobile, etc.) update it from the Profile page or let us know.
• One account per person. Sharing an account defeats the point and can cause incorrect data to be recorded.
• If you think your account has been accessed by someone else, email hello@mybetterself.com.au straight away and we’ll help you lock it down.

3. Acceptable use

We ask that you don’t:

• Use BetterSelf to break Australian law or anyone’s rights
• Try to access, reverse-engineer or interfere with our systems or anyone else’s data
• Scrape, mass-download or resell data from the service
• Upload harmful, abusive, defamatory or misleading content
• Use the service to harass or impersonate anyone else

Breaches of this section may lead to suspension or termination of your account.

4. Bank data and CDR consent

Connecting a bank account is optional. If you do connect one, it happens through Basiq, an ACCC-accredited Consumer Data Right (CDR) data recipient. Before you connect you’ll see exactly what data is being shared, for how long, and for what purpose — this is the CDR consent flow required by law.

• The connection is read-only. BetterSelf cannot move or access your money — only view transactions and balances.
• You can withdraw consent at any time from the Settings page. Doing so revokes the Basiq consent immediately.
• We’ll only use the data for the purposes listed in our Privacy Policy. We will not sell or share it for marketing.

5. Disclaimers

BetterSelf is a self-help tool to support financial wellness. It is not professional counselling, medical treatment, legal advice or financial advice. The AI companion inside the app is a support tool — not a therapist, doctor, lawyer or financial planner.

We work hard to keep BetterSelf running smoothly, but the service is provided “as is” — we don’t guarantee the app will always be available, bug-free, or that every gambling transaction will be automatically identified. Please double-check anything you rely on financially.

6. Limitation of liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded.

Subject to that, to the maximum extent permitted by Australian law, BetterSelf is not liable for:

• Indirect, consequential or special loss
• Loss of profits, revenue, savings or opportunity
• Loss of data beyond what is reasonably foreseeable
• Financial decisions you make based on information shown in the app

Where liability cannot be excluded, our total liability to you is limited, to the extent the law allows, to the amount you have paid us in the twelve months before the claim arose (which, for free accounts, will be zero).

7. Termination

You can close your account at any time from the Profile page — no questions asked. When you do, we delete your personal data as described in the Privacy Policy.

We can suspend or terminate an account that materially breaches these terms, attempts to harm the service or other users, or is required to be closed by law. Where reasonable we will give you notice and an opportunity to fix the issue first.

8. Changes to these terms

We may update these terms from time to time. If a change is material we’ll let active users know by email or in-app notice. The “Last updated” date at the top of this page will always reflect the current version. Continued use of the service after a change means you accept the updated terms.

9. Governing law

These terms are governed by the laws of Western Australia, Australia. You and BetterSelf submit to the exclusive jurisdiction of the courts of Western Australia for any dispute arising from or relating to the service, except where Australian law gives you a non-excludable right to bring proceedings in another jurisdiction.

10. Contact

If you have a question about these terms, please get in touch: