Privacy Policy

Last updated: 23 April 2026

This policy explains, in plain English, what personal information BetterSelf collects, how we use it, who we share it with, and the rights you have under Australian law. If anything is unclear, email us at hello@mybetterself.com.au and we’ll help.

1. Who we are

BetterSelf is an Australian responsible-gambling and financial-wellness app designed to help people track their spending, set limits, and build healthier money habits. It is operated by BetterSelf (ABN 35 696 928 097) based in Western Australia.

For the purposes of the Privacy Act 1988 (Cth), BetterSelf is the APP entity responsible for the personal information we handle.

2. What we collect

We only collect what we need to make the app useful to you. That breaks down into three buckets:

Account information you give us

• Email address (required to create an account)
• First name or display name (optional)
• Mobile number (optional, used for account recovery and important notices)
• Your confirmation that you are 18 or over and an Australian resident

Information you create inside the app

• Savings goals and target amounts
• Weekly spending limit preferences
• Mood and urge check-ins
• Break-mode activations and time windows
• Messages you send to the in-app AI companion

Bank and transaction data (via open banking)

If you choose to connect a bank account, we use Basiq — an ACCC-accredited Consumer Data Right (CDR) data recipient — to read the following on a read-only basis:

• Transaction history (date, amount, merchant, category)
• Account balances
• Account metadata (account name, type, BSB-masked identifier)

3. How we use it

We use your data to provide the service you signed up for — nothing else. Specifically:

• Identify gambling-related transactions and surface them on your dashboard
• Calculate your weekly spend against the limit you set
• Track progress toward your savings goals
• Show trends, patterns and milestones in your Progress page
• Send important account or security emails
• Help the AI companion respond with context that’s relevant to you
• Fix bugs, diagnose crashes and improve the app (error reports are stripped of personal data before they leave your device)

We do not use your data for advertising, profiling for third parties, or training public AI models.

4. Who we share it with

We never sell, rent or trade your personal information. We share data only with the service providers we need in order to run the app, and each of them is bound by contract and Australian privacy law. Our current sub-processors are:

• Basiq — CDR-accredited open-banking provider (Australia). Handles the secure read-only connection to your bank.
• MongoDB Atlas — encrypted database hosting.
• Resend — transactional email delivery (password resets, account notices).
• OpenAI — powers the AI companion. Messages are not used to train their models (zero-retention API mode).
• Sentry — error and crash reporting, with personal identifiers and sensitive fields stripped before transmission.

We may also disclose information if we are legally required to do so — for example, in response to a valid court order or regulatory request. We will push back on overly broad requests wherever lawfully possible.

5. How we protect it

• All data in transit is encrypted with TLS 1.2 or higher.
• All data at rest is encrypted with AES-256.
• Access to production systems is limited to a small number of engineers, protected by multi-factor authentication.
• Passwords are hashed with industry-standard algorithms — we never see or store them in plain text.
• Session tokens are stored in secure, HTTP-only cookies that JavaScript cannot read.

6. How long we keep it

We keep your data for as long as your account is active. If you close your account, we delete your personal information straight away. We retain a small, anonymised audit record for seven years as required by Australian CDR and financial-records law — this record does not contain your transactions, balances or identifiable financial information.

7. Your rights under CDR and the APPs

As an Australian resident using a CDR-regulated service, you have the right to:

• Access the personal information we hold about you
• Correct anything that’s inaccurate or out of date
• Export your data in a portable format
• Withdraw consent for the open-banking connection at any time — this is a one-click action inside Settings and also ends your Basiq consent
• Delete your account and personal data entirely
• Complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we’ve mishandled your data

To exercise any of these rights, email hello@mybetterself.com.au. Most actions (export, deletion, consent withdrawal) can also be performed directly inside the app once you’re logged in.

8. Cookies and analytics

On this marketing site we use a minimal amount of first-party cookies to remember form submissions and deliver the site efficiently. We do not use advertising cookies. In the app itself, we use product analytics solely to understand which features are being used and where the experience is breaking — never for advertising and never shared with marketing networks.

9. Changes to this policy

If we make a material change to how we handle your data, we’ll update this page and, where appropriate, let you know by email. The “Last updated” date at the top of this page will always reflect the most recent revision.

10. Contact

If you have any questions about privacy, data handling, or your rights under the Australian Privacy Principles or the Consumer Data Right, please email: