Privacy Policy

Last updated: 26 August 2026

This policy explains, in plain English, what personal information Betterself collects, how we use it, who we share it with, and the rights you have under Australian law. If anything is unclear, email us at hello@mybetterself.com.au and we’ll help.

1. Who we are

Betterself is an Australian responsible-gambling and financial-wellness app designed to help people track their spending, set limits, and build healthier money habits. It is operated by Betterself (ABN 35 696 928 097) based in Western Australia.

For the purposes of the Privacy Act 1988 (Cth), Betterself is the APP entity responsible for the personal information we handle.

2. What we collect

We only collect what we need to make the app useful to you. That breaks down into three buckets:

Account information you give us

Information you create inside the app

Statement and transaction data

Betterself does not connect to your bank at launch. Your spending comes only from statements you upload or transactions you enter yourself.

We cannot move, transfer or access your money. Betterself does not connect to your bank and has no payment initiation capability.

3. How we use it

We use your data to provide the service you signed up for — nothing else. Specifically:

We do not use your data for advertising, profiling for third parties, or training public AI models.

4. Who we share it with

We never sell, rent or trade your personal information. We share data only with the service providers we need in order to run the app, and each of them is bound by contract and Australian privacy law. Our current sub-processors are:

Several of these providers are located outside Australia, as noted above. We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles, including through contractual data-protection obligations.

We may also disclose information if we are legally required to do so — for example, in response to a valid court order or regulatory request. We will push back on overly broad requests wherever lawfully possible.

5. How we protect it

6. How long we keep it

We keep your data for as long as your account is active. Account deletion starts a 24-hour grace window during which you can restore it using the confirmation email. After that window, your personal data is permanently deleted. We retain anonymised audit records containing no personal financial data for seven years to meet Australian record-keeping obligations.

6a. Accountability partners

You may nominate one person to receive a short weekly note about how you are going. If you do, we hold that person’s name and email address for that purpose only.

7. Your rights under the APPs

Under the Australian Privacy Principles, you have the right to:

To exercise any of these rights, email privacy@mybetterself.com.au. Export, correction and deletion can also be performed directly inside the app once you’re logged in.

8. Cookies and analytics

On this marketing site we use a minimal amount of first-party cookies to remember form submissions and deliver the site efficiently. We do not use advertising cookies. In the app itself, we use product analytics solely to understand which features are being used and where the experience is breaking — never for advertising and never shared with marketing networks.

9. Changes to this policy

If we make a material change to how we handle your data, we’ll update this page and, where appropriate, let you know by email. The “Last updated” date at the top of this page will always reflect the most recent revision.

10. Contact

If you have any questions about privacy, data handling, or your rights under the Australian Privacy Principles, please email:

Betterself
ABN 35 696 928 097
Email: hello@mybetterself.com.au