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Getting started
Sign up, add your spending, and find your way around in under three minutes.
Adding my spending
Statement uploads, manual entries, and what to do if a transaction looks off.
Limits and rules
Weekly caps, the 48-hour cool-off, and how cooling-off mode works.
Privacy and data
What we collect, what we don't, and how to delete it all from Settings.
Frequently asked
How do I add my spending?
Open Betterself and go to Activity. Choose Upload statement to add a CSV or PDF statement, or Add transaction to enter one by hand. Your statement is read on your device and only the gambling transactions you review are sent to Betterself.
Does Betterself connect to my bank?
No. Betterself does not connect to bank accounts at launch. Spending comes only from statements you choose to upload or transactions you enter yourself.
How do I set a weekly limit?
In the app, head to My Rules & Limits and enter the weekly figure you want to cap your gambling spend at. The limit takes effect immediately. If you ever want to increase the limit, that change is queued for 48 hours before it activates — so future-you gets a vote. Lowering the limit happens straight away.
What is the cool-off period and how does it work?
The cool-off period is Betterself's built-in pause. When you try to raise a limit, increase access, or reverse a self-restriction, the change is held for 48 hours before taking effect. You can cancel that pending change at any point inside the 48 hours. Decreases — lowering a limit, starting a cooling-off period — happen immediately, because safety always moves faster than risk.
Can Betterself move my money?
No. Betterself does not connect to your account and has no ability to transfer, withdraw or initiate payments.
How do I delete my account and all my data?
From inside the app: Settings → Account → Delete account. That starts a 24-hour grace window with a restore link in your email; after it, your account and its data are permanently deleted, except for the minimal deletion record described in the Privacy Policy. If you'd rather email us, send a request to hello@mybetterself.com.au from the address you signed up with.
What happens if a transaction isn't categorised as gambling?
Our classifier is good but not perfect. If you spot a gambling transaction that Betterself missed (or a non-gambling transaction it tagged in error), tap the entry and choose Re-categorise. Your correction applies to your account immediately.
Does Betterself work with all Australian banks?
Betterself reads CSV exports from CBA, Westpac, NAB, ANZ and ING, and PDF statements from CBA, Westpac, NAB and ANZ. A CSV from any other bank works too: if the layout isn’t one we know, you point at the date, description and amount columns. It does not connect to any bank at launch. In the app, How do I get my file? beside the file chooser shows where your bank keeps its export, and if a file can’t be read you can add transactions by hand.
What should I do if I need urgent support right now?
If tonight feels hard, please reach out — these are free, anonymous, and open 24/7:
Gambling Help Online · 1800 858 858 or gamblinghelponline.org.au
Lifeline · 13 11 14 · 24/7 crisis support, any reason at all
How do I contact the Betterself team?
Email hello@mybetterself.com.au. It lands directly with the team — no ticketing system, no chatbots, no first-line filter. We aim to respond within one business day in Australia (AWST).