Help, when you need it.
Honest answers, plain English, no support runaround. If your question isn't here, the team is one email away.
Getting started
Sign up, add your spending, and find your way around in under three minutes.
Adding my spending
Statement uploads, manual entries, and what to do if a transaction looks off.
Limits and rules
Weekly caps, the 48-hour cool-off, and how cooling-off mode works.
Privacy and data
What we collect, what we don't, and how to delete it all in one tap.
Frequently asked
How do I connect my bank?
Open Betterself and go to Activity. Choose Upload statement to add a PDF or statement, or Add transaction to enter one by hand. Your statement is read on your device and only the gambling transactions you review are sent to Betterself.
Does Betterself connect to my bank?
No. Betterself does not connect to bank accounts at launch. Spending comes only from statements you choose to upload or transactions you enter yourself.
How do I set a weekly limit?
In the app, head to Limits and enter the weekly figure you want to cap your gambling spend at. The limit takes effect immediately. If you ever want to increase the limit, that change is queued for 48 hours before it activates — so future-you gets a vote. Lowering the limit happens straight away.
What is the cool-off period and how does it work?
The cool-off period is Betterself's built-in pause. When you try to raise a limit, increase access, or reverse a self-restriction, the change is held for 48 hours before taking effect. You can cancel that pending change at any point inside the 48 hours. Decreases — lowering a limit, locking out an account — happen immediately, because safety always moves faster than risk.
Can Betterself move my money?
No. Betterself does not connect to your account and has no ability to transfer, withdraw or initiate payments.
How do I delete my account and all my data?
From inside the app: Settings → Account → Delete account. Your transaction history and account data enter the deletion process described in the Privacy Policy. If you'd rather email us, send a request to hello@mybetterself.com.au from the address you signed up with.
What happens if a transaction isn't categorised as gambling?
Our classifier is good but not perfect. If you spot a gambling transaction that Betterself missed (or a non-gambling transaction it tagged in error), tap the entry and choose Re-categorise. Your correction trains the classifier for your account immediately, and helps the model improve for everyone over time.
Does Betterself work with all Australian banks?
Betterself supports PDF and CSV statement exports from CBA, Westpac, NAB, ANZ and ING, plus generic CSV column matching. It does not connect to any bank at launch. If your statement format is not recognised, you can add transactions manually.
What should I do if I need urgent support right now?
If tonight feels hard, please reach out — these are free, anonymous, and open 24/7:
Gambling Help Online · 1800 858 858 or gamblinghelponline.org.au
Lifeline · 13 11 14 · 24/7 crisis support, any reason at all
How do I contact the Betterself team?
Email hello@mybetterself.com.au. It lands directly with the team — no ticketing system, no chatbots, no first-line filter. We aim to respond within one business day in Australia (AWST).